Cancellation & Refund Policy

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Cancellation Policy

Goods once ordered and payment made cannot be canceled. SAAGAV ENTERPRISES (Food Division – SAHANA’S KITCHEN) does not accept cancellation requests. The change of original order is also not permitted.

Refund Policy

In case of receipt of damaged goods, please report the same to our Customer Service team by email within 24 hours from the date of receipt. The request will, however, be entertained once the merchant has checked and determined the same at his own end.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team by email within 24 hours of receiving the product.

Currently we sell our products every day only within India and have thousands of satisfied customers across the nation.. In case if you feel the product quality is not giving you satisfaction, you must bring it to the notice of our customer service team by email within 3 days from the date of receipt the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

To request a refund, simply send email to our Customer Service Team with your purchase details, payment details and other details as required. We take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 15 working days period from the date on which all the required details received by the Customer Service Team.